Support Desk Function

Nearshoring makes sense

Why not nearshoring your Help & Support operations. By delegating that function to external teams, your business is saving on office space, equipment, and of course expensive local labor.

Identify, Automate, Go Forward

How it works

The way you operate a help & support department at a nearshore location is just like having another office at another town. Your remote team covers the same operating hours, follows the same procedures and follows the same directions just like your HQ.


With offices in Sofia, the Bulgarian capital, and Blagoevgrad, the home of American University in Bulgaria, ENCORE has access to highly educated people with outstanding talent in various fields. This allows ENCORE to deliver any project within reasonable time and in a very cost effective way. 

bossiness automation process

Grow your business by nearshoring your support operations

First Line of Support

Phone calls
Recording, documentation gathering

Process Monitoring and Updates Support

Monitoring of any agreed process
Reports creation
Regular updates

Project Coordination Support

Acting as a link between different departments or contractors Direct communication with pre-approved stakeholders Reporting

Labour Management Support​

Coordination of labour units
Acting as first line of support
Implementing H&S procedures

Take advantage of nearshoring

Cover any support desk task from a remote location while saving on labour cost and not worrying about recruitment and hiring processes

Save on office space and equipment

Running your own support desk team without the need of providing and maintaining office space and equipment sets you free from hefty lease costs and the constant bargain of being up to date with office technology.

Versatile Support

ENCORE provides support function to different business sectors such as retail, banking, IT, and more.


Take your help & support processes to the next level by offering additional services such as project coordination and labour management as part of your support function.

Frequently Asked Question

That depends on the size and complexity of the project. Since we already have a support team in place, for some projects, we can be as quick as a couple of weeks.
We follow strict methodology that allows us to adapt to your workflow. We cover IT requests, phone calls operations, project management and reporting, and more.
We offer support in English, French, Spanish and Russian, with an opportunity to grow the number of languages if needed.

Success Stories

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