Support Desk Function
Nearshoring makes sense
Why not nearshoring your Help & Support operations. By delegating that function to external teams, your business is saving on office space, equipment, and of course expensive local labor.
Identify, Automate, Go Forward
How it works
The way you operate a help & support department at a nearshore location is just like having another office at another town. Your remote team covers the same operating hours, follows the same procedures and follows the same directions just like your HQ.
Why ENCORE
With offices in Sofia, the Bulgarian capital, and Blagoevgrad, the home of American University in Bulgaria, ENCORE has access to highly educated people with outstanding talent in various fields. This allows ENCORE to deliver any project within reasonable time and in a very cost effective way.
Grow your business by nearshoring your support operations
First Line of Support
Phone calls
Recording, documentation gathering
Escalation
Process Monitoring and Updates Support
Monitoring of any agreed processReports creationRegular updates
Project Coordination Support
Acting as a link between different departments or contractors
Direct communication with pre-approved stakeholders
Reporting 
Labour Management Support
Coordination of labour units
Acting as first line of support
Implementing H&S procedures 
Take advantage of nearshoring
Cover any support desk task from a remote location while saving on labour cost and not worrying about recruitment and hiring processes
Save on office space and equipment
Running your own support desk team without the need of providing and maintaining office space and equipment sets you free from hefty lease costs and the constant bargain of being up to date with office technology.
Versatile Support
ENCORE provides support function to different business sectors such as retail, banking, IT, and more.
Level-up
Take your help & support processes to the next level by offering additional services such as project coordination and labour management as part of your support function.
