Support Desk Function

Nearshoring makes sense

Why not nearshoring your Help & Support operations. By delegating that function to external teams, your business is saving on office space, equipment, and of course expensive local labor.

Identify, Automate, Go Forward

How it works

The way you operate a help & support department at a nearshore location is just like having another office at another town. Your remote team covers the same operating hours, follows the same procedures and follows the same directions just like your HQ.


With offices in Sofia, the Bulgarian capital, and Blagoevgrad, the home of American University in Bulgaria, ENCORE has access to highly educated people with outstanding talent in various fields. This allows ENCORE to deliver any project within reasonable time and in a very cost effective way. 

bossiness automation process

Support Desk Benefits

Email support

Bulgaria is the home of many international support centers. Gain strategic advantage and nearshore with confidence.

Phone support

Saves human resource time

Speeds up communication 

Results in faster customer satisfaction delivery

Multiple languages




Success Stories

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