Our Team

Our local territory managers operate throughout western Europe, they understand local culture and will work with you to make the onboarding process as seamless as possible. We believe our people make the difference and are our best asset. We listen to our clients and through an understanding of their needs, provide solutions relative to their requirements. We adopt a tried and tested partnership and collaborative approach, working best for everybody. We pride ourselves on our commitment in maintaining first class standards that can be attributed to our ISO certifications and proactive culture.

Meet the Team

Our leadership team have a proven track record to establish a skilled infrastructure, understanding the project deliverables.

Steve Smith

Since graduating from a Business and IT Management degree Steve has spent his career in the Retail and Banking sectors specialising in project deployment across various territories. Starting in the UK and Ireland, his experience extended to the Western and Eastern Europe, completing project delivery in multiple countries simultaneously. Steve is the founder of encore following a vision to spot worldwide talent and creating a project team solution, tailored to the market and culture required.

Tsvetomir Tsenov

Tsvetomir graduated with a Master in Accounting & Audit from Varna University of Management. Spending most of his career in ‘nearshoring’, Tsvetomir has progressed through the business, covering a multitude of roles supporting organisations across Europe. Now a Senior member of the delivery team, Tsvetomir has built nearshoring teams to cover logistics and distribution networks across Europe, whilst implementing a compliance and audit process from start to finish.

Ryan Steel

Based in and managing the UK & Irish territory, Ryan has spent 12 years since leaving higher education immersing himself in various aspects of business practice. Including several years as a Buyer and a Key Account Manager, managing and supporting clients through fast paced and high volume projects in the Retail, Fit-Out and Construction sectors across Europe.

Lee Higgins

With 25+ years of Procurement & Retail Experience, gained at a top 4 UK Retailer, Lee brings many qualities to the Encore Team. As a sympathetic yet direct straight talker, he challenges complex processes with the aim of simplifying or removing tasks that bring little or no value. Always looking to reduce risk and create efficiency of non-valued added business processes by use of technology.

Whilst living in the UK, Lee is a frequent traveler, happily dividing his time between Ireland and other European destinations as required.

Wayne Manning

Originally from the UK, Wayne is now based in Spain and travels extensively across the Eurozone promoting encore and its services. Having held professional positions in the UK including heading up the outsourcing of the IT contactless payment solution across the estate of a well-known fast food restaurant chain. He puts his main focus on his forward vision, regarding the transition of energy supply as well as the increasing demand for the online “internet of things” sector. After 15 years of working in the professional outsourcing services sector he is able to leverage against his extensive knowledge base to ensure clients not only receive the correct talent but also ensure the business model is sustainable and competitive.

Ivaylo Krastev

Based in Sofia, Bulgaria, Ivaylo spent 10+ years developing and implementing marketing strategies in various businesses. With experience in IT, Entertainment and Retail, Ivaylo brings the necessary know-how to creating a strong and recognizable brand no matter the industry. Ivaylo has a proven track record of successfully delivered projects in the UK, the Middle East, USA, and South-Eastern Asia. As part of the ENCORE team, his goal is to help promote the company as the natural nearshoring partner for those, ready to grow their teams beyond the territorial restrictions of their country.

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