Our Team

Our local territory managers operate throughout western Europe, they understand local culture and will work with you to make the onboarding process as seamless as possible. We believe our people make the difference and are our best asset. We listen to our clients and through an understanding of their needs, provide solutions relative to their requirements. We adopt a tried and tested partnership and collaborative approach, working best for everybody. We pride ourselves on our commitment in maintaining first class standards that can be attributed to our ISO certifications and proactive culture.

Meet the Team

Our leadership team have a proven track record to establish a skilled infrastructure, understanding the project deliverables.

Steve Smith

Since graduating from a Business and IT Management degree Steve has spent his career in the Retail and Banking sectors specialising in project deployment across various territories. Starting in the UK and Ireland, his experience extended to the Western and Eastern Europe, completing project delivery in multiple countries simultaneously. Steve is the founder of encore following a vision to spot worldwide talent and creating a project team solution, tailored to the market and culture required.

Wayne Manning

Originally from the UK, Wayne is now based in Spain and travels extensively across the Eurozone promoting encore and its services. Having held professional positions in the UK including heading up the outsourcing of the IT contactless payment solution across the estate of a well-known fast food restaurant chain. He puts his main focus on his forward vision, regarding the transition of energy supply as well as the increasing demand for the online “internet of things” sector. After 15 years of working in the professional outsourcing services sector he is able to leverage against his extensive knowledge base to ensure clients not only receive the correct talent but also ensure the business model is sustainable and competitive.

Kim Michael Thon, MBA, MSc, BA

A Norwegian native, Kim has lived internationally for 15 years, the last ten working on cross-border projects and strategy in the UK, Scandinavia and the DACH-region. He is the boots on the ground in international business development, bringing his fluency in languages, board room experience and operational knowledge to the table.

Ryan Steel

Based in and managing the UK & Irish territory, Ryan has spent 12 years since leaving higher education immersing himself in various aspects of business practice. Including several years as a Buyer and a Key Account Manager, managing and supporting clients through fast paced and high volume projects in the Retail, Fit-Out and Construction sectors across Europe.

Lee Higgins

With 25+ years of Procurement & Retail Experience, gained at a top 4 UK Retailer, Lee brings many qualities to the Encore Team. As a sympathetic yet direct straight talker, he challenges complex processes with the aim of simplifying or removing tasks that bring little or no value. Always looking to reduce risk and create efficiency of non-valued added business processes by use of technology. With a wide industry Network and a worldwide supply chain, Lee is happiest being at the forefront, pulling together knowledge and innovation, to drive opportunity and create value to his clients. Whilst living in the UK, Lee is a frequent traveller, happily dividing his time between Ireland and other European destinations as required

David Butler

David has been in the Retail sector for the last 30+ years. During this period, he had the responsibility of managing IT deployments for various clients in the UK &Ireland. He has worked with encore since its conception in 2013, where he introduced the first client to utilise nearshoring capabilities. While being involved in the first wave of nearshoring, encore successfully migrated the following back office support services to Bulgaria which included: Administration, Accounts, Call Centre, Desktop Project Management & Programme management. He is forward-thinking and works with great talent, together he has helped support the setup of many new clients in embracing nearshoring. During his time he has gained lots of invaluable experience in understanding how best the solution can work for different clients.

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